Need Help?
FAQs
What is your processing time for orders (i.e., how long does it take from the placement of the order to the time it ships)?
Most orders placed Monday-Friday will ship within 24-48 hours.
Can you ship to addresses outside of the United States?
We're sorry, we are not currently shipping outside of the US.
Will I be able to track my order once it ships? Even if I chose the Media Mail rate?
Yes, once your order ships, you will receive an email with a tracking number. Even if you chose the Media Mail rate.
Do you have a physical store? From what location do you ship orders?
No, we do not have a physical store. Most booklets ship from our fulfillment house in Pennsylvania. The Reservoir is printed on demand and shipped from one of our partners' US locations.
Why do you mostly sell in packs of five?
Most of our booklets are quite small, so to make the cost you'll pay to ship them worthwhile, we sell them in packs of five.
Can you place orders for books not published in-house by Renovaré (e.g., bulk quantities of Richard Foster's A Celebration of Discipline)?
No. We're sorry. We do not place bulk orders with publishers such as HarperCollins, Random House, etc. Please visit the publishers' websites to learn how your organization can purchases bulk copies of books.
Do you have a phone number I can call to place orders?
There is not a "live" number to call, however you can certainly leave a message for the store on the Renovaré voicemail system - 303-745-1223, option 4. The more details you provide (what you wish to order, how many copies, any expedited shipping concerns), the better we'll be able to assist you.
The fastest way to get information or be emailed an invoice is by emailing store@renovare.org.
Have another question about products in the online store not answered above - or need assistance with your order?
Email store@renovare.org, and we'll be happy to help.